At Waybiller, we believe great customer support is more than answering questions - it’s about creating meaningful partnerships with our users. We’re looking for a Customer Support Specialist who combines empathy, curiosity, and tech-savviness to help logistics companies work smarter.

What You’ll Do

• Help our customers succeed by solving technical and workflow-related issues via chat, email, and phone.

• Be a strategic partner - share feedback and insights that help improve our product and customer experience.

• Maintain and grow our internal knowledge base to make onboarding and self-service smoother.

• Collaborate closely with Product, Engineering, and Customer Success teams to streamline processes and elevate support quality.

• Track and improve customer experience metrics.
  
  

What Makes You a Great Fit

• You’re empathetic, patient, and genuinely enjoy helping others.

• You have excellent communication skills - in both Estonian and English. Russian is a plus!

• You’re comfortable learning new digital tools and systems.

• You stay calm under pressure and love solving puzzles.

• Experience in SaaS or tech support is a plus, but curiosity and willingness to learn matter more.
  
  

Why You’ll Love Working at Waybiller

• Be part of a growing team that’s transforming the logistics industry.

• Friendly and flexible work culture - we trust you to manage your time.

• Learning opportunities and career growth in a supportive environment.

• Regular team events and a collaborative spirit that values your ideas.